Shipping Policy

Shipping Policy

AEVIA products are fulfilled from United States facilities through Supliful. Shipping availability, service level, and the final shipping charge are calculated at checkout based on the destination, package weight, and shipping method.

Available destinations

We currently ship to the following destinations supported by our fulfillment partner:

  • United States: most U.S. states. Shipping to Alaska, Hawaii, and U.S. military bases is currently unavailable.
  • Canada.
  • Europe: Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, the Netherlands, Norway, Portugal, Sweden, and the United Kingdom.
  • Other supported destinations: Australia, Bulgaria, Croatia, Cyprus, the Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, the Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, and Vietnam.

We do not currently offer delivery to every country worldwide. If your country is not listed or no shipping method is available at checkout, we cannot accept the order for that destination.

Rates and delivery estimates

Shipping is charged separately from the product price. Rates are calculated by destination and shipment weight and are shown before payment. U.S. standard delivery is generally estimated at 2–4 business days; international delivery is generally estimated at 3–5 business days after fulfillment. Processing time, carrier delays, weather, holidays, address issues, customs, and product availability may affect delivery. Estimates are not guarantees.

International customs and import charges

International orders are shipped under Delivery Duties Unpaid (DDU) terms. The customer is responsible for any customs duties, import taxes, brokerage charges, or other fees assessed by the destination country. These charges are separate from the shipping amount paid at checkout and are not collected or controlled by AEVIA or Supliful.

United Kingdom orders

United Kingdom orders require an EORI number in the fulfillment account. Orders may be placed on hold if the required EORI information is not available.

Processing

Orders are sent to fulfillment after payment is accepted and applicable fraud checks are complete. Supliful membership and product availability are required before an order can be fulfilled.

Tracking

When tracking is available, customers receive tracking information by email after the order ships. Customers can also use the Track Order page.

Incorrect addresses, lost, or delayed packages

Customers are responsible for entering a complete and accurate shipping address. Orders returned or delayed because of an incorrect address may require additional shipping charges. If a package appears lost or significantly delayed, contact aevia_bio@proton.me with the order number so we can review the shipment with the carrier or fulfillment partner.

Some products or product categories may have additional destination restrictions. The availability shown at checkout controls whether a specific item can be ordered for a destination.

Last updated: July 28, 2026