Refund & Returns Policy

We want customers to receive the correct products in good condition. Contact aevia_bio@proton.me with your order number if there is a problem.

Damaged, incorrect, or missing items

Please contact us within 7 days of delivery with your order number and clear photos of the package and product. If the issue is confirmed, we may offer a replacement, refund, or other appropriate solution.

Consumable products

For safety and quality reasons, opened, used, or partially consumed supplements generally cannot be returned unless required by law or unless the product arrived damaged, incorrect, or defective.

Change-of-mind returns

Unopened and sealed products may be eligible for return within 30 days of delivery. Customers are responsible for return shipping unless the issue was caused by our error. Return approval is required before sending any item back.

Refund timing

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Non-returnable items

Gift cards, opened consumables, used products, final sale items, and products returned without approval may not be eligible for refund.

Last updated: July 28, 2026